Talking Point Services & Fees

  • Face-to-face assessment and therapy sessions in clinic and on occasion at your home or school - see the face-to-face fees

  • Telehealth sessions using electronic communications - see the telehealth fees

  • Do-it-yourself (refer to the section on telehealth fees)

  • Online learning resources - see online learning resources

Cancellation Policy / Fees

A cancellation fee is incurred if appointments are cancelled with less than 24 hours notice, unless it is a medical or family emergency. The cancellation policy is as follows:

  • If you cancel with less than 24 hours before your appointment but before 8am of the day of your appointment a cancellation fee of 50% of your session cost will be directly charged to your nominated account.

  • If you cancel with less than 24 hours before your appointment and after 8am on the day of your appointment a cancellation fee of 100% of your session cost will be directly charged to your nominated account. 

  • No cancellation fee will be incurred if the cancellation is made before 24 hours or there is a medical or family emergency.

  • Cancellations need to be made by either text message, phoning or leaving a message with voicemail.

 

If two or more appointments are cancelled within one month - whether or not there is 24 hours notice - it may be important for you to discuss with the clinician an alternative time for the appointment or perhaps a need to review the priority of therapy for you and your family.

What do the Fees Pay for?

The fees cover direct clinical time - when we are face to face with you or your child - and indirect clinical time as well as the general cost of running the business. The types of things that the fees contribute to that are not considered direct clinical time include:

  • Phone calls, discussions with, letters and emails to other health professionals or schools that you or your child are involved with;

  • Phone calls, discussions with, letters and emails to caregivers;

  • Session planning (including printing and photocopying), set-up and pack-up for each assessment and therapy session;

  • Toys and other expensive Speech Pathology specific therapy resources;

  • Very expensive Speech Pathology assessment tools and their record forms;

  • Time to write up progress notes, and reports;

  • Professional development requirements to remain registered with Speech Pathology Australia in order for you to obtain Medicare and Private Health Fund rebates and the best possible intervention;

  • Insurances and professional memberships;

  • The cost of the facility; and

  • Business administration requirements.

Please understand that every endeavour is made to ensure costs are kept to a minimum; however, in order for the practice to continue to exist and provide a high quality service the costs need to be covered.

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